Shipping policy

 

Orders are shipped Monday through Friday, Current business hours are Monday- Friday 10am- 5pm Eastern Standard Time. 

It is our goal here at TCE help you become more spiritually aligned and grounded in your own craft and provide the highest quality handmade spiritual products. In order to protect this mission we reserve the right to deny service to any person, organization, or entity with or without notice that may interfere with this work up to and including blocking and banning from our site. 

Due to the nature of the products and services there are no refunds, exchanges, or store credit. All of our items are handmade to order and imbued with magical energy to suit your individual situation. All sales are final and non-refundable, which includes products, retreat ticket purchases, readings, and rituals. All readings must be completed within 20 days of purchase. It is your responsibility to contact TCE LLC to schedule a reading. Failure to do so within the given time limit will result in forfeit of the purchase and the money will be considered a donation. Should you need to reschedule contact us immediately.

After orders have been placed please allow up to 10-14 business days (Monday-Friday excluding weekends and holidays) for order processing, handling and packaging before shipment. Orders during sales do not begin processing until the following business day after the end date of the sale. After orders have been processed and tracking numbers are given, please allow an additional 3-5 business days for shipping (international orders may take longer depending on destination). Orders placed after 5:00pm EST will not begin processing until the following business day. All international orders are subject to and responsible for their corresponding countries duties, taxes, and customs. TCE LLC is not responsible or liable for the associated fees for international orders.  Please allow the allotted time to pass before contacting TCE LLC regarding your order. All inquiries about orders must be done by email only and sent to orders@thecardinalenchantress ...All texts, dm's, and social media comments about orders will go unanswered.

All orders must be placed on the website. We do not offer updates/add-on's to orders once an order has been placed. If an order needs to be adjusted you will have to contact us by email within 24 hours of the order being placed for a refund and a new order must be placed instead for the adjustment. 

Although we do our best to provide the utmost care in packaging and handling your items, once your package have left our hands and arrive with the carrier they are now the responsibility of that carrier. If packages arrive damaged, ruined, stolen or they get lost in transit, please contact the carrier to file a claim, as your packages are insured. TCE LLC will not be responsible for your packages once they leave us. 

Mistakes happen and in the event that there is a problem with your order, please contact us within 24 hours of receiving your order so that we may assist you. Failure to contact us within that time-frame, you agree to release us from any liability with your order.

In the event that a fraudulent charge-back, dispute, or claim should arise you will automatically be barred any future transactions with The Cardinal ENCHANTRESS LLC and may be subjected to pursuant of legal action.